Returns & Exchanges

At Emporia Energy, we stand behind our smart home energy technology and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your device does not meet your expectations, you can return it in its original condition for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your Emporia account or visit our Support portal to submit a return request with your order number and reason for the return.

• 2.
  Prepare the Hardware

  Carefully pack the energy monitor, sensors, and all original accessories into their original packaging to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure delivery back to our warehouse.

• 4.
  Receive Your Refund

  Once our technicians inspect the hardware, we will process your refund to the original payment method within 5 to 7 business days.